Quality responsive services
We value you as a customer. This means that:
- we will answer the phone promptly
- if the person you talk to cannot answer your enquiry, they will put you in touch with another Noah’s Ark staff member who can
- we will respond to all of your letters and emails
- if you lodge a complaint, we have a dedicated complaints process and we will work with you to understand and address your concerns. To lodge a complaint, please see the contact details below.
We will treat you with courtesy and respect.
Feedback and Complaints
We value all feedback and complaints. These can be made via the Contact Us page on our website, via in writing or the phone. See below further details on how you can provide your feedback.
Fair and equal services
We value our diverse communities. We will provide services in a fair and equitable way because we want everyone to be treated fairly, we will ensure that we are easy to access.
Commitment to Child Safe Standards
We are committed to the Child Safety Standards; our policy can accessed at any time upon request. If you feel you need to give feedback or make a complaint please go to the Contact Us page on our website, write to us or call the phone number listed below or on our website.
You will receive up-to-date and accurate information. Whenever possible, our staff will explain the decision-making process and how it impacts you. If we cannot assist you, we will do our best to refer you to someone who can.
We will treat your personal and confidential information with sensitivity. We will collect, store and use your personal and confidential information responsibly.