University of Melbourne survey about COVID-19

The National Disability Insurance Agency (NDIA) is committed to taking a leadership role in driving and shaping national and international agendas in disability research. They are pleased to share a research project funded by the Melbourne Disability Institute that the NDIA is working on with the University of Melbourne.

The NDIA is encouraging NDIS participants to take part in the University of Melbourne survey about the changes they made to the NDIS in response to COVID-19.

The survey gives participants, their families and carers a chance to share their experience of interacting with the NDIA and the Scheme during the COVID-19 pandemic. The survey will also help them to understand how NDIS participants have found using Telehealth to access allied health services.

Over March, April and May 2020, the NDIA made a number of changes to the way the NDIS works to ensure participants could continue to access services and supports. During the pandemic, many participants accessed allied health services using Telehealth appointments held over the phone or internet.

The survey is now open and is also live on NDIS website. Participants, their families and carers can complete the online survey. The survey is screen-reader friendly and will take about 15-25 minutes to complete. Participants can ask someone they trust, like a family member of friend or support worker, to help them complete the survey.

The survey is voluntary and anonymous. Participants’ responses will not be shared with anyone outside the research team. Completing the survey is not related to the NDIS planning process, and it won’t have any impact on their NDIS plan, funding or services.

The findings will be written in a report for the NDIA. They will also be published in academic journals. Only group data will be included, and individual participants will not be identifiable.

Findings from the survey will be used to help the NDIA and allied health providers to improve services provided to NDIS participants. The results of the survey will help the Agency make decisions about:

• continuing to offer phone or video planning meetings
• how they do plan reviews
• how they respond to significant changes in a participants’ circumstances.

The research has ethical approval from the Central Human Research Ethics Committee (CHREC) at the University of Melbourne.

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