Noah’s Ark is committed to building stronger relationships with Aboriginal and Torres Strait Islander peoples, communities and organisations and to providing respectful, responsive and culturally relevant services. In 2017, we launched our Reflect Reconciliation Action Plan (RAP) 2016-2017. Read our RAP.
Noah’s Ark is committed to providing detailed information about our services, organisation and financial performance.
The Family Exit Interview Report 2017 (previously Family Feedback) continues to be an important component of Noah’s Arks continuous improvement system. This report outlines the findings from interviews completed with families who exited Noah’s Ark services from April to December 2016. For the first time, the Family Exit Interviews include feedback from families who accessed both ECI and National Disability Insurance Scheme (NDIS) services. Read the The Family Exit Interview Report 2018.
In 2013, Noah’s Ark developed a Family Survey, based on the Office of Special Education’s Family Outcomes Survey. In 2016, we reviewed our Quality Assurance System and replaced the Noah’s Ark Family Survey with the Family Outcomes Survey-Revised (FOS-R). The FOS-R along with the Canadian Occupational Performance Measure (COPM) and Family Exit Interviews are used to inform Noah’s Ark Quality Assurance. Read the Family_Outcomes_Survey_Report_2018.
Noah’s Ark recently adopted the Routines Based Interview (RBI) to support Key Workers to fully understand the family environment, conduct a functional assessment of child and family needs and develop clear specific, measurable goals that directly address the family’s priorities and help children develop skills relevant to everyday life. In April this year, families participated in an RBI Bootcamp to support the training of all our managers in this tool. This report is the feedback the families gave after participating in an RBI. Read the RBI Bootcamp Parent Feedback Report 2016.