How We Work

Watch the following videos and hear from some of our team.

Fees & Charges

Noah's Ark is guided by the relevant NDIS price guide. Listen to Brittany explain more about our fees and charges.

Travel Costs

We work with you and your family in the places where you spend most of your time. Listen to Jo explain more about travel costs.

Cancellation Policy

We have a 72 hour cancellation policy. Listen to Jessica explain more about how cancellations work at Noah's Ark.

Your Privacy

We make a commitment to respect and protect your legal right to privacy and confidentiality. Listen to Jo explain more about our privacy policies.

What is the Key Worker Approach?

Noah’s Ark’s professionals are known as Key Workers or Main Therapists. They each have specific professional backgrounds and are highly skilled in all developmental areas. Key Workers support each other within Noah’s Ark to share their expertise

Key Workers arm parents, carers and other important adults in your child’s life with skills and knowledge so your child can learn and develop with familiar people, at home and in the community.

What is the Everyday Routines Approach?

We provide services for children aged 0-13 through Everyday Therapy and Learning.

Our Therapy and Education specialists work with you and your child to achieve your goals. We deliver our services where you need them :

We tailor our services based on the goals you and your child are working towards, that means we provide services that can focus on one goal (we call these bursts of therapy) or many goals over a longer period of time.

You receive the information, resources and support you need to help your child learn, develop and reach their goals.

Our Service To You:


Initial Meet and Greet

We start with an initial 30-minute Google video meeting dedicated to getting to know you, talking through our services and ensuring all the necessary paperwork has been completed.

This meeting is not charged and does not require your child to attend.

To prepare, it is helpful to have a copy of your NDIS plan and goals, and to think about what you want to achieve, and how this fits in with your family routine and availability.

You will then be allocated a Speech Therapist, Occupational Therapist, Teacher, Physiotherapist or Psychologist—depending on your child’s needs and availability.


Meet your Key Worker (Main Therapist)

In the first meeting your main therapist will complete a Routines Based Interview.

This is a detailed conversation about your family and child’s day—the areas that are challenging for you, what is going well, and where you would like some help.

At the end of this conversation, we will set the goals for you and your child for the next 6 months.

This process usually takes 2.5 hours. A 2-hour meeting with you plus another 30 minutes of non-contact time writing up the details.

We follow best practice Routines Based Interview to truly understand your child’s needs throughout the different times of the day, environments, family and social interactions.


Regular Visits

Each visit, your therapist will:

  • Start by checking in on what happened since the last visit and confirm the goal you want to work on for the day—family priorities can change and we want to focus on what is most important to you.
  • Provide therapy and support.
  • Ask you to practice with your child. Discuss your routine and opportunities you might have to practice with your child throughout your everyday routine.
  • Provide you with information and / or referrals.
  • Check in at the end of the session for feedback and make sure everyone is clear on the strategies to try between visits.

Our strategies are meant to be part of everyday routine so there are many opportunities for you and your child to practice without it becoming an additional task.

Sometimes it will look like play and may be difficult to understand how it connects to the goal you want to achieve. If this happens, ask the therapist or educator to explain their recommendations and how it links to your goal.


Out and About Visits

The goals you have identified might mean spending time with you and your child in your chosen environment eg. food shopping, school, pre-school or day care.

They will work within the child’s natural setting—they don’t withdraw your child from the classroom.



At Noah’s Ark we charge the NDIS rate for:

  • Individual visits including home, community, Early childhood and school
  • Resources, reports, telephone calls, review of video footage etc (this will be discussed with you and an estimated allowance provided for in your service agreement)
  • Travel
  • Consultations with additional therapists on the team

Read more about Fees, Funding & NDIS

Frequently Asked Questions

Key Workers/Main Therapists have expertise in child development, learning and wellbeing. They have university training in a range of different professions including special education, speech pathology, occupational therapy, psychology, social work and physiotherapy. All of our teachers and therapists are fully qualified and registered with professional bodies.

Key Workers have specific training in a range of evidence based programs such as:

  • Hanen® More than WordsTM
  • It Takes Two to TalkTM
  • TalkabilityTM
  • Learning Language and Loving itTM
  • SPARK Communication
  • Picture Exchange Communication Systems (PECS) Tuning in to Kids
  • PALS social skills program and
  • Early Goals

They are also trained to conduct a range of standardised assessments.

Your Key Worker/Main Therapist will have a good understanding of a range of strategies and supports but sometimes additional specialist support and knowledge is necessary. This can include access to another therapist or educator within the team.

All Noah’s Ark professionals have the necessary skills to conduct assessments. We usually check in with you so we understand the purpose of the assessment and how it will assist in supporting your family so we can make sure we use the most suitable assessment tool and complete it in the best environment.

Equipment or devices that can help someone do things they can’t do because of a disability, or may help them do things more easily or safely.

Qualified Noah’s Ark professionals can guide or prescribe assistive technology (AT) and equipment. Read more in our resource on AT.

Yes! We run a variety of activities over the school holidays. Check our Group Therapy Programs page for more information and to register. 

Achieving goals together

Find out more about our Therapy Services

Therapy Overview Programs & Activities